Banks asked to set up complaint cell in zonal offices

Bangladesh Bank on Tuesday asked all banks to set up complaint cells in their zonal offices to improve client service.

BB also directed the banks to send the names and details of the appointed officers of the newly established complaint cells in the BB zonal offices within next 30 days.

Banking Regulation and Policy Department issued a circular in this regard on Tuesday and sent it to the banks.

The circular said, 'It has been observed that the complaints against bank branches under the jurisdiction of Bangladesh Bank branch offices cannot be settled quickly as there is no complaint cell in the zonal offices of the banks like the head offices.'

Source : New Age